Client Experience Agent

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CX Coordinator.

Berg Enterprises is seeking a detail-oriented Client Experience (CX) Coordinator to join our team. If you thrive in a fast-paced environment, excel at multitasking, and have a proven track record in administrative roles, we want to hear from you!


Responsibilities.
As a CX agent, you will play a pivotal role in our operations. Working closely with our VP, Brand and CX Coordinator your primary responsibilities will include:


  • Engaging with clients via email or their chosen medium for communication.
  • Coordinating and scheduling BEI technicians efficiently through Gmail and Salesforce.
  • Keeping client information and touchpoints current in Salesforce.
  • Maintaining transparent communication with department managers, staff, and clients.
  • Collaborate with service technicians to generate invoices and quotes, and ensure timely cash collection.
  • Addressing client complaints and inquiries promptly and satisfactorily.
  • Collaborating with cross-functional teams to ensure brand alignment specifically within the client service and client-facing aspects of the enterprise.


Geography.
This position will be based out of our PHX office.


Hours.
  • 0700-1530 MST, Monday-Friday
  • Guaranteed 40-hour week


Recommendations.
Good to have, but not required:
  • 2+ years of administrative experience
  • 1+ year of scheduling or dispatching experience
  • Advance customer service and communication skills (written and verbal)
  • High attention to detail with the ability to complete tasks and follow through
  • Strong prioritization and organizational skills
  • Success in working efficiently in a fast-paced environment
  • Proficiency in Google Workspace and Salesforce is a plus.
  • No prior knowledge or experience working in HVAC is required.
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