Client Success Account Coordinator - Onboarding

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<p><span style="font-weight: bold"><span><span>Description & Requirements </span></span></span><span> </span></p> <p><span style="font-weight: bold"><span><span>Who we are </span></span></span><span> </span></p> <p><span><span>Intrinsic Digital, Inc. (</span></span><a href="http://www.intrinsicdigital.marketing/" target="_blank" rel="noopener noreferrer"><span><span>http://www.intrinsicdigital.com)</span></span></a><span><span> is at the forefront of digital marketing. Our service lines include Apartment Geofencing, Kurie, Hotel Geofencing and Restaurant Geofencing, offering mobile and streaming TV advertising to the multifamily, hospitality, and restaurant industries.</span></span><span> </span></p> <p><br></p> <p><span><span>Intrinsic Digital is a fully remote company with team members </span><span>located</span><span> across the United States and the Philippines. Our culture is based around our Core Focus, “We love the journey and embrace what’s next” and six Core Values: Accountability, Authenticity, Caring, </span><span>Neutralevity</span><span>, Surprise & Delight and X-Ray Vision. We may be remote, but no one is isolated </span><span>in</span><span> their work. Our </span><span>initial</span><span> onboarding and ongoing collaboration efforts have formed a cohesive team. We were voted No. 1 Best Place to Work in Multifamily and certified Great Places to Work in 2024. Employees consistently score us above 9 out of 10 on two key satisfaction categories: “Intrinsic Digital cares about my well-being” and “I would recommend Intrinsic Digital as a great place to work.”</span></span><span> </span></p> <p><span> </span></p> <p><br></p> <p><span style="font-weight: bold"><span><span>Who you are </span></span></span><span> </span></p> <p><span><span>You’re</span><span> a strong communicator and problem-solver who takes pride in owning the </span><span>client</span><span> onboarding experience from start to finish. You can manage multiple onboarding timelines, </span><span>anticipate</span><span> client needs, and make sure each campaign is positioned for success. </span><span>You’re</span><span> </span><span>confident</span><span> leading calls, aligning internal teams, and helping clients understand both the process and the value behind it.</span></span><span> </span></p> <p><span> </span></p> <p><br></p> <p><span style="font-weight: bold"><span><span>Qualifications </span></span></span><span> </span></p> <ul> <li><span><span>Bachelor’s degree in marketing, communications, or related field</span></span><span> </span></li> <li><span><span>2+ years of experience in onboarding, account management, or digital marketing</span></span><span> </span></li> <li><span><span>Strong client-facing communication skills and timeline management</span></span><span> </span></li> <li><span><span>Proficient in HubSpot and experienced with campaign setup and QA</span></span><span> </span></li> <li><span><span>Ability to work across departments and keep projects on track</span></span><span> </span></li> <li><span><span>Detail-oriented and resourceful, with a proactive mindset</span></span><span> </span></li> <li><span><span>Multifamily industry knowledge is preferred</span></span><span> </span></li> </ul> <p><span style="font-weight: bold"><span><br></span></span><br></p> <p><span style="font-weight: bold"><span><span>A day in the life</span></span></span><span> </span></p> <p><span><span>As the Client Success Account Specialist on the onboarding team, you will oversee the full onboarding process from kickoff to launch, ensuring every </span><span>client's</span><span> experience is smooth, organized, and aligned with their goals.</span></span><span> </span><br></p> <p><br></p> <p><span><span>Responsibilities include: </span></span><span> </span></p> <ul> <li><span><span>Manag</span><span>ing</span><span> onboarding timelines and set</span><span>ting</span><span> clear expectations with clients from the start</span></span><span> </span></li> <li><span><span>Lead</span><span>ing</span><span> client kickoff calls, gathering key information and aligning on goals and strategy</span></span><span> </span></li> <li><span><span>Coordinat</span><span>ing</span><span> with cross-functional teams to ensure each step of the setup process runs smoothly</span></span><span> </span></li> <li><span><span>Track</span><span>ing</span><span> onboarding and setup progress, proactively resolving any roadblocks or delays</span></span><span> </span></li> <li><span><span>Oversee</span><span>ing</span><span> campaign launches to ensure they are executed accurately, on time, and aligned with strategic objectives</span></span><span> </span></li> <li><span><span>Other duties as assigned</span></span><span> </span></li> </ul> <p><br><br></p> <p><span style="font-weight: bold"><span><span>Benefits & Perks </span></span></span><span> </span></p> <p><span><span>At Intrinsic Digital, </span><span>you’ll</span><span> have a front-row seat at a rapidly scaling company that is driving innovation in multiple industries, as well as a chance to make a real impact on the growth of our business.</span></span><span> </span></p> <p><br></p> <p><span><span>Intrinsic Digital offers a fast-paced, supportive, and diverse culture.</span></span><span> </span></p> <p><br></p> <p><span><span>We offer:</span></span><span> </span></p> <ul> <li><span><span>100% company paid health insurance for employees and 50% for dependents</span></span><span> </span></li> <li><span><span>100% company paid vision and dental insurance for employees and 50% for dependents</span></span><span> </span></li> <li><span><span>Company paid short- and long-term disability</span></span><span> </span></li> <li><span><span>Company paid life insurance</span></span><span> </span></li> <li><span><span>10 weeks paid parental leave</span></span><span> </span></li> <li><span><span>3-4 weeks paid time off (based on tenure)</span></span><span> </span></li> <li><span><span>10 paid holidays</span></span><span> </span></li> <li><span><span>Company paid 401k contributions that are 100% vested</span></span><span> </span></li> <li><span><span>Annual cash bonuses based on company and personal performance</span></span><span> </span></li> <li><span><span>A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days</span></span><span> </span></li> <li><span><span>Monthly fitness reimbursement</span></span><span> </span></li> <li><span><span>Pet discount plan</span></span><span> </span></li> </ul>

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