Program Manager, Digital Engagement

May 27, 2026

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At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Job Overview We are seeking a strategic, data-driven Program Manager of Digital Engagement to lead our B2C and client digital engagement strategy across the full customer lifecycle. This role is responsible for driving awareness, onboarding, engagement, retention, and lifetime value through personalized, omnichannel digital experiences. The ideal candidate blends marketing, product thinking, lifecycle strategy, and analytical expertise to create meaningful customer connections that drive measurable business outcomes. Essential Duties & Responsibilities: Digital Engagement Strategy <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1">Develop and execute a comprehensive B2C digital engagement framework and customer adoption strategy aligned to company customer engagement objectives. </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="2" data-aria-level="1">Partner with teams to identify opportunities to increase product usage, engagement and customer health </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="3" data-aria-level="1">Oversee digital customer programs across email, SMS, push notifications, in-app messaging, social, and web personalization. </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="4" data-aria-level="1">Define segmentation frameworks and personalization strategies to improve engagement and relevance. </li> </ul> Customer Lifecycle & Retention <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1">Design lifecycle journeys from acquisition through retention and advocacy. </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="2" data-aria-level="1">Optimize programs that accelerate customer onboarding, engagement, win-back, and loyalty. </li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="3" data-aria-level="1">Increase customer lifetime value (LTV) through data-informed engagement tactics. </li> </ul> Data & Performance Optimization <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1">Establish KPIs and reporting dashboards to measure engagement, retention, and revenue impact. </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="2" data-aria-level="1">Leverage customer feedback, A/B testing, experimentation, and behavioral analytics to continuously optimize digital engagement programs . </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="3" data-aria-level="1">Translate data insights into actionable strategies and executive-level reporting. </li> </ul> Core Competencies <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1">Customer-obsessed mindset </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Strategic thinker with strong execution skills </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="1">Data-driven decision maker </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Strong communicator and influencer </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="5" data-aria-level="1">Highly collaborative and cross-functional </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="6" data-aria-level="1">Growth-oriented and experimental </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="7" data-aria-level="1">Must have grit </li> </ul> Requirements and Skills: <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="o" data-font="Courier New" data-listid="16" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"courier="" new","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="2"> 5-7 years of experience in customer engagement, customer success operations, B2C digital marketing, or digital engagement. </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="o" data-font="Courier New" data-listid="16" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"courier="" new","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="2">Experience driving customer adoption, retention, engagement or lifecycle programs in SaaS technology, insurance, healthcare, retail, or consumer tech industries., </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="o" data-font="Courier New" data-listid="16" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"courier="" new","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="2">Experience building and scaling digital customer journeys and engagement programs </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="o" data-font="Courier New" data-listid="16" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"courier="" new","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="2">Hands on experience with customer engagement and marketing automation platforms (e.g., Salesforce Marketing Cloud, Marketo, Gainsight Journey Orchestrator, Send Grid, etc.). </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="o" data-font="Courier New" data-listid="16" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"courier="" new","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridmultilevel"}"="" data-aria-posinset="5" data-aria-level="2">Strong analytical skills with hands-on experience in experimentation and performance optimization. </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="o" data-font="Courier New" data-listid="16" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"courier="" new","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridmultilevel"}"="" data-aria-posinset="6" data-aria-level="2">Experience building cross-functional programs and initiatives in a fast-paced environment. </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="o" data-font="Courier New" data-listid="16" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"courier="" new","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridmultilevel"}"="" data-aria-posinset="7" data-aria-level="2">Familiarity with customer data platforms (CDPs), behavioral analytics tools, and personalization engines. </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="o" data-font="Courier New" data-listid="16" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"courier="" new","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridmultilevel"}"="" data-aria-posinset="8" data-aria-level="2">Experience with Pendo and engaging with customers through a digital platform is a plus </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="o" data-font="Courier New" data-listid="16" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"courier="" new","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridmultilevel"}"="" data-aria-posinset="9" data-aria-level="2">Strong communication, presentation, and management skills. </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="o" data-font="Courier New" data-listid="16" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"courier="" new","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridmultilevel"}"="" data-aria-posinset="10" data-aria-level="2">Exceptional self-starter skills and ability to manage issues and projects to completion. </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="o" data-font="Courier New" data-listid="16" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"courier="" new","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridmultilevel"}"="" data-aria-posinset="11" data-aria-level="2">Proven leadership, oral/written communication, and problem-solving skills. </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="o" data-font="Courier New" data-listid="16" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"courier="" new","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridmultilevel"}"="" data-aria-posinset="12" data-aria-level="2">Solid PC skills including thorough knowledge of MS Word, PowerPoint, Excel. </li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="o" data-font="Courier New" data-listid="16" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"courier="" new","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridmultilevel"}"="" data-aria-posinset="13" data-aria-level="2">Ability to explore ways to improve and promote quality, accuracy, and thoroughness. </li> </ul> Education, or equivalent: <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;" data-leveltext="o" data-font="Courier New" data-listid="16" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"courier="" new","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridmultilevel"}"="" data-aria-posinset="14" data-aria-level="2">Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience </li> </ul> Compensation We will disclose intended pay ranges in our job ads for US-based opportunities – This role can be performed 100% remote anywhere in the US. Anticipated Pay: $110,000 Annually USD Total compensation includes US employee benefits and annual bonus eligibility. Benefits we offer: <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Health, Dental & Vision Insurance *</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">401 (k) + Employer Match *</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">STD, LTD & Group Life Insurance</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Paid Parental Leave</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Pet Insurance</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">FSA & HSA Options</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Employee Assistance Program</li> </ul> Perks we offer: <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Remote Work</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Career Advancement & Professional Development Opportunities </li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Employee Recognition</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">LinkedIn Learning Platform</li> </ul> Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: <a href="http://everify.com/" target="_blank">everify.com</a> <strong style="padding: 0px; margin: 0px; border: 0px; vertical-align: baseline; overflow-wrap: break-word; color: var(--n800); font-style: normal; letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;">We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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