Senior Manager, People Engagement

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Job Description:

  • Own the end-to-end global onboarding process: Right to Work, background checks, IT coordination, Deel operations for international hires/contractors, and cross-team logistics to ensure every new joiner is set up from day one.
  • Manage pre-hire and former employee queries as the primary point of contact.
  • Design and maintain a "White Glove" onboarding experience for Executive Leadership.
  • Own separation document generation (state-specific docs, separation letters, COEs) with accuracy and legal compliance.
  • Define and track lifecycle KPIs: onboarding satisfaction, RTW completion, training, benefits enrollment, equity acknowledgment.
  • Partner with People Systems to optimize employee support operations (intake, routing, metrics, self-service).
  • Own the employee knowledge ecosystem: ensure policies and resources are discoverable, accurate, and governed through clear ownership, review cadences, and escalation paths.
  • Manage security training rollouts and configure new modules (SCORM, video) in Workday Learning.
  • Audit learning data, enforce completion requirements, and manage non-compliance escalations.
  • Oversee professional development programs and vendor manage learning content partners (OpenSesame, etc.).
  • Operationally own AwardCo (config, vendor, budget, comms), co-working space access, and Performance Awards logistics.
  • Own and govern AskPeople Pal (ticket triage/routing) and any future AI agents; lead health checks, documentation, and continuous improvement standards.
  • Build and maintain ClickUp automations supporting operational workflows.
  • Serve as the People Team's go-to resource for AI adoption, training, and support.

Requirements:

  • 5+ years of experience in HR/People Operations, with at least 3+ years in a senior lead or people manager capacity
  • High proficiency in Workday HCM; hands-on experience with Workday Learning and Deel a plus
  • Strong understanding of global Right to Work standards, background check processes, and experience managing internal data audits
  • Demonstrated ability to build, deploy, and govern AI agents and automations to modernize and scale people operations
  • Experience managing company-wide programs (recognition, workspace, learning) with strong vendor management skills
  • Proven track record of leading offboarding/separation operations with attention to compliance and employee experience
  • Ability to communicate effectively and build trust with C-suite stakeholders
  • A "data-first" approach to identifying bottlenecks and driving continuous improvement across operational workflows
  • A customer-centric mindset with a genuine passion for delivering exceptional, scalable employee experiences at every touchpoint
  • Strong strategic thinking and cross-functional influence skills, with the ability to drive alignment across HR, IT, Legal, and business teams
  • Experience with content management and governance for internal knowledge bases or employee portals is a plus.

Benefits:

  • Equity
  • 401k
  • Health, Dental, and Vision insurance
  • Spending accounts
  • Life & Disability
  • Paid parental leave
  • Flexible paid time off
  • Enhanced employee assistance program
  • Employee wellness stipend
  • Professional development stipend
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